Customer Service Representative (CSR)

Join Capital Adhesives as a Customer Service Representative (CSR) and play a key role in providing exceptional support to our customers and sales team. Apply today to become a part of our dedicated team!

GENERAL SUMMARY OF DUTIES: As a Customer Service Representative, you will be the primary point of contact for customer inquiries and product orders. Your responsibilities include processing Samples, Quotes, Lab Requests, and Customer Complaints while collaborating with internal teams to address customer needs. This role requires excellent multitasking and organizational skills to ensure timely and accurate customer support.

GENERAL REQUIREMENTS: High school diploma or GED. Strong communication and computer skills. Detail-oriented with the ability to work independently and manage time effectively.

Compensation:

$35,500 + (based on experience)

Experience:

        • Relevant: 1 year (Preferred)
        • Customer Service: 1 year (Preferred)

Education:

        • High school or equivalent (Preferred)

Schedule:

        • Full-time
        • Monday to Friday
        • 8:00 AM – 5:00 PM

» Benefits For Full-Time Employees

Capital Adhesives offers the following Benefits to eligible full-time employees via convenient payroll deduction; employees may participate in all coverages or any combination of stand-alone programs.

Healthcare

Medical, dental, and vision coverage are available following a short waiting period based on the hire date.

Life Insurance

A $25,000 Life Insurance policy is provided to all Capital Adhesives employees at no cost; additional supplemental Voluntary Life insurance is also via competitive group rates; and coverage may also be purchased for spouses and children.

HSA

Employees can enroll in a tax-free Health Savings Account (HSA) with annual Company contributions to help offset healthcare costs. These funds roll over each year.

Disability Insurance

Disability / Accident / Critical Illness / Hospitalization
Capital Adhesives offers a variety of additional insurance programs for all employees including Long & Short Term Disability.

FSA

Employees can enroll in a tax-free Flexible Spending Account (FSA). A flexible spending account lets you use pretax money for health or dependent care expenses.

401k with Match & Finance Management

Capital Adhesives provides an excellent retirement program with the option to save money on a tax-deferred basis via a 401(k) plan with a company match. Additionally, all Capital Adhesives employees have access to a financial advisor.

Profit Share

Capital Adhesives offers an innovative type of profit share program that rewards all members of the business when company goals are achieved.

Paid Time Off

Capital Adhesives provides paid time off (PTO) as well as multiple paid holidays.

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